Most orders are delivered using FedEx, DHL, TOLL and EMS services. This allows for quickest and safest way to deliver high quality service whilst maintaining affordable prices.
Each item page indicates a processing timeframe for dispatch. Please note that this does not include the delivery timeframe. Please see below for more detail on processing times.
Leaves warehouse in 1 – 2 Days
This indicates a product is in stock or is expected to arrive imminently. This means this item usually ships (leaves the warehouse) within 1 – 2 days. Once your order is shipped you will be notified via email and sent tracking information for your parcel. After your item is shipped please allow another 2 – 5 business days for delivery to metro areas and 4 – 7 business days for regional areas and remote areas.
Leaves warehouse in 5 – 10 days
This indicates a product is in expected to arrive at the warehouse imminently or is on order and will arrive shortly. This means this item usually ships (leaves the warehouse) within 3 – 7 Days. Once your order is shipped you will be notified via email and sent tracking information for your parcel. After your item is shipped please allow another 2 – 5 business days for delivery to metro areas and 4 – 7 business days for regional areas and remote areas.
Usually ships in 1 – 2 weeks
Our next shipment of this item has unfortunately been delayed, but based on current ETA’s we are expecting more stock within the next 1 – 2 weeks, once stock is available we will ship this item immediately. Once your order has been shipped you will be notified by email. After your item has shipped please allow another 2 – 5 business days for delivery to metro areas or 4 – 7 business days for regional and remote areas.
Pre-order now and secure your order!
Pre-order now and secure your place in the first available shipment. Once stock is available we will ship your order immediately. Once it has shipped you will be notified by email. After your item has shipped please allow another 2 – 5 business days for delivery to metro areas or 4 – 7 business days for regional and remote areas.
VIP Priority processing
Delivery 1-4 working days
Delivery 2-5 working days
Registered Air Mail
Delivery in 10-16 working days
Remote Area VIP Priority processing
Delivery in 2-6 working days
Remote Area Express delivery
Delivery in 5-10 working days
PLEASE NOTE: While our goal is always to exceed your delivery expectations and we regularly do! However stated delivery times are based on industry averages and delays may occur during holiday and peak periods, extreme weather conditions or due to unforeseen circumstances, while remote deliveries are subject to local transport schedules and may encounter extended delays.
How do i track my order(s) once it is dispatched?
Once your order is dispatched we will email you to let you know this along with the tracking details and a link to track your parcel if you wish to track it manually, we will also send you regular tracking updates so you know were your parcel is at all times.
If you wish to track your parcel manually you can do so by entering your tracking number provided in to the tracking systems as provided by the selected courier, the courier tracking systems can be found at the following web locations:
*Registered Air mail does provide a code for delivery, however it may not be available for real-time tracking depending on your local postal service, in these cases please contact us for any delivery enquiry.
Can I change my shipping address after I have placed my order?
You can change your shipping address after you have placed your order by contacting our customer service team; this is provided your order has not been dispatched. Once your order is dispatched, you will need to contact the courier who is delivering your parcel to try and change the delivery address.
Couriers cannot always change your delivery address, some may refuse to due to security reasons or may not be able to due to where the parcel is currently located. Some couriers may also charge a fee of up to $20 for such changes or for incorrect delivery addresses, this is why we suggest you confirm your shipping address before or at the time of your order confirmation.
Please note that any change of address may not be successful and can cause delivery delays or delivery times to be extended, such changes can also increase the risk of your order being lost or damaged in transit due to the increased handling.
What happens if my parcel is lost in transit? is it covered by shipping insurance?
We use some of the worlds leading couriers so shipping an order is usually very safe and secure, we also go to great lengths to ensure your order is well packaged so its unlikely any damage will occur in transit, but sometimes things dont go to plan and things go wrong this is why we offer shipping insurance which is covered by our private company insurance, the option to purchase shipping insurance is available on every product page as an option to add to your purchase so you have complete peace of mind during the shipping process.
If you choose to purchase the shipping insurance option this will cover your product(s) to their full value should they be lost or damaged while in transit to you, this does not cover the product(s) after delivery has been completed to you.
To make a claim simply email our customer service team at [email protected] and advise us of the situation and your order number and details of the affected products, once we receive your claim we may ask you for additional information, we also communicate with the couriers and obtain a report from them. Please note insurance claims can only be processed once we receive all claims and reports from both yourself and the courier, which can take up to 5 working days, although in some cases this can take longer, once your claim is approved we will either reship your order or offer a refund at our discretion.
If you choose not to purchase shipping insurance then any goods lost or damaged in transit are at your liability and you will need to raise a claim with the couriers directly, while some couriers will offer some protection against such things this is usually limited to a maximum claim of $100 USD per shipment, in such cases we will assist were we can to ensure you get the maximum claim possible, in most cases though the couriers will not respond to appeals.
Please note only products purchased with shipping insurance are covered by shipping insurance, any other product(s) included in the shipment that have not had shipping insurance purchased as part of the order will not be covered under another product(s) shipping insurance.
I need my order urgently, can you prioritise mine first?
We ship all orders based on a first come first serve basis, but in saying this we understand that many of our customers may want to have their order shipped as soon as possible for whatever reason, and while we do our best to ensure we ship all orders as fast as possible some people need their orders sooner than others whether its due to being an urgent birthday gift, a last minute purchase for your Valentine or any other number of reasons, we always love to help and that’s why we offer you the option to choose priority handling and shipping at the checkout for a small additional charge.